Privacy Policy

Last Updated: January 2025

5 Star Lift ("we," "us," or "our") operates the website 5starlift.com and the 5 Star Lift software application (the "Service"). We are based in the State of Tennessee, United States. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service. Please read this policy carefully. By using the Service, you consent to the practices described here.

1. Information We Collect

We collect information that you voluntarily provide to us when you register for an account, connect your Google Business Profile, or use the Service. This includes:

• Account Information: Your name, business name, email address, phone number, and password.
• Payment Information: Billing details processed securely by our third-party payment processor. We do not store full credit card numbers on our servers.
• Customer Data: Names, phone numbers, and email addresses of your customers that you upload or enter into the Service in order to send review requests.
• Google Business Data: When you connect your Google Business Profile, we access information necessary to send review requests and display your ratings.
• Usage Data: Information about how you interact with the Service, including IP address, browser type, and pages viewed.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the Service.
• Send automated review request messages on your behalf to your customers.
• Process payments and manage your subscription.
• Communicate with you about your account, updates, and support requests.
• Improve and personalize the Service.
• Comply with legal obligations.

3. SMS and Text Messaging

By using 5 Star Lift, you agree to send SMS messages to your customers through our platform. You are responsible for ensuring that you have obtained proper consent from your customers to receive such messages, in compliance with all applicable laws, including the Telephone Consumer Protection Act (TCPA). Each review request message we send on your behalf includes an opt-out mechanism.

4. Sharing Your Information

We do not sell your personal information. We may share information with:

• Service Providers: Third parties who help us operate the Service (e.g., hosting providers, SMS gateways, payment processors).
• Legal Compliance: When required by law or to protect our rights.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.

5. Data Security

We use industry-standard security measures, including encryption in transit and at rest, to protect your information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide the Service. You may request deletion of your data by contacting us at the email below.

7. Your Rights

Depending on your location, you may have rights under applicable data privacy laws. As a Tennessee-based business, we recognize the rights granted to Tennessee residents under the Tennessee Information Protection Act (TIPA), effective July 1, 2025. These rights include:

• The right to confirm whether we process your personal information and to access that data.
• The right to correct inaccuracies in your personal information.
• The right to delete personal information we have collected from you.
• The right to obtain a portable copy of your personal information.
• The right to opt out of the sale of personal information or targeted advertising.

If you are a resident of California, Colorado, Virginia, Connecticut, Utah, or another state with comprehensive privacy laws, you may have additional rights under those laws. To exercise any of these rights, contact us at support@5starlift.com. We will respond within the timeframe required by applicable law.

8. Children's Privacy

The Service is not intended for anyone under the age of 18. We do not knowingly collect information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated "Last Updated" date.

10. Contact Us

If you have questions about this Privacy Policy, please contact us at support@5starlift.com.